Condensed from Steve Schlafman’s blog dates May 4, 2014.
In the pre-mobile era we had to search yellow pages (or google), find a provider, call or email that provider, wait to connect with someone, schedule a convenient time, hope the provider arrives on time, and then pay with a credit card or cash. Thankfully, a new array of mobile services removes all of that friction we were used to experiencing. Welcome to the uberification of our service economy:
The U.S. economy is largely driven by the service sector so it’s only a matter of time until all of our services are accessible via our mobile devices. The implications are huge for large companies like Google and Craigslist as well as thousands of regional and local service providers. Hundreds of billions of dollars of enterprise value are up for grabs. As you can see from the market map, we now have on demand services for:
- Transportation: black cars, taxis, rideshares, scooters, buses,parking, private jets, bikes and rental cars
- Home Services: veterinarians, cleaners, baby sitters,handymen, movers, auto mechanics, locksmiths, laundry, iPhone repair, flowers, errands, dog walkers, and dog sitters
- Delivery & Logistics: package delivery, messengers, and local + long distance shipping
- Hospitality: hotel rooms, bed and breakfasts, and quiet spaces
- Food & Beverage: groceries, healthy food, fast food, and booze
- Dining & Drinks: reservations, deals, dating, and payments
- Entertainment: ticketing
- Health & Beauty: spa appointments, massages, fitness classes, and beauty services
Apps are emerging in categories like elderly care, medicine, real estate, and security. Additionally, there are a variety of B2B services emerging such as office cleaning, supply replenishment, tech support, and fleet management. All industries at some stage will feel the impact of on-demand services.